Global Contact Center Intelligence Market Research Report 2022

SKU ID : QYR-21487439 | Publishing Date : 16-Aug-2022 | No. of pages : 92

Detailed TOC of Global Contact Center Intelligence Market Research Report 2022

1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Contact Center Intelligence Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Chatbot
        1.2.3 Intelligent Interactive Voice Response (IVR) System
        1.2.4 Intelligent Virtual Assistant (IVA)
    1.3 Market by Application
        1.3.1 Global Contact Center Intelligence Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 IT & Telecom
        1.3.3 BFSI
        1.3.4 Government
        1.3.5 Healthcare
        1.3.6 Other
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Contact Center Intelligence Market Perspective (2017-2028)
    2.2 Contact Center Intelligence Growth Trends by Region
        2.2.1 Contact Center Intelligence Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Contact Center Intelligence Historic Market Size by Region (2017-2022)
        2.2.3 Contact Center Intelligence Forecasted Market Size by Region (2023-2028)
    2.3 Contact Center Intelligence Market Dynamics
        2.3.1 Contact Center Intelligence Industry Trends
        2.3.2 Contact Center Intelligence Market Drivers
        2.3.3 Contact Center Intelligence Market Challenges
        2.3.4 Contact Center Intelligence Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Contact Center Intelligence Players by Revenue
        3.1.1 Global Top Contact Center Intelligence Players by Revenue (2017-2022)
        3.1.2 Global Contact Center Intelligence Revenue Market Share by Players (2017-2022)
    3.2 Global Contact Center Intelligence Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Contact Center Intelligence Revenue
    3.4 Global Contact Center Intelligence Market Concentration Ratio
        3.4.1 Global Contact Center Intelligence Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Contact Center Intelligence Revenue in 2021
    3.5 Contact Center Intelligence Key Players Head office and Area Served
    3.6 Key Players Contact Center Intelligence Product Solution and Service
    3.7 Date of Enter into Contact Center Intelligence Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Intelligence Breakdown Data by Type
    4.1 Global Contact Center Intelligence Historic Market Size by Type (2017-2022)
    4.2 Global Contact Center Intelligence Forecasted Market Size by Type (2023-2028)
5 Contact Center Intelligence Breakdown Data by Application
    5.1 Global Contact Center Intelligence Historic Market Size by Application (2017-2022)
    5.2 Global Contact Center Intelligence Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Contact Center Intelligence Market Size (2017-2028)
    6.2 North America Contact Center Intelligence Market Size by Country (2017-2022)
    6.3 North America Contact Center Intelligence Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Contact Center Intelligence Market Size (2017-2028)
    7.2 Europe Contact Center Intelligence Market Size by Country (2017-2022)
    7.3 Europe Contact Center Intelligence Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Contact Center Intelligence Market Size (2017-2028)
    8.2 Asia-Pacific Contact Center Intelligence Market Size by Country (2017-2022)
    8.3 Asia-Pacific Contact Center Intelligence Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Contact Center Intelligence Market Size (2017-2028)
    9.2 Latin America Contact Center Intelligence Market Size by Country (2017-2022)
    9.3 Latin America Contact Center Intelligence Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Contact Center Intelligence Market Size (2017-2028)
    10.2 Middle East & Africa Contact Center Intelligence Market Size by Country (2017-2022)
    10.3 Middle East & Africa Contact Center Intelligence Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 AWS
        11.1.1 AWS Company Detail
        11.1.2 AWS Business Overview
        11.1.3 AWS Contact Center Intelligence Introduction
        11.1.4 AWS Revenue in Contact Center Intelligence Business (2017-2022)
        11.1.5 AWS Recent Development
    11.2 Artificial Solutions
        11.2.1 Artificial Solutions Company Detail
        11.2.2 Artificial Solutions Business Overview
        11.2.3 Artificial Solutions Contact Center Intelligence Introduction
        11.2.4 Artificial Solutions Revenue in Contact Center Intelligence Business (2017-2022)
        11.2.5 Artificial Solutions Recent Development
    11.3 Avaya
        11.3.1 Avaya Company Detail
        11.3.2 Avaya Business Overview
        11.3.3 Avaya Contact Center Intelligence Introduction
        11.3.4 Avaya Revenue in Contact Center Intelligence Business (2017-2022)
        11.3.5 Avaya Recent Development
    11.4 Google
        11.4.1 Google Company Detail
        11.4.2 Google Business Overview
        11.4.3 Google Contact Center Intelligence Introduction
        11.4.4 Google Revenue in Contact Center Intelligence Business (2017-2022)
        11.4.5 Google Recent Development
    11.5 IBM
        11.5.1 IBM Company Detail
        11.5.2 IBM Business Overview
        11.5.3 IBM Contact Center Intelligence Introduction
        11.5.4 IBM Revenue in Contact Center Intelligence Business (2017-2022)
        11.5.5 IBM Recent Development
    11.6 Microsoft
        11.6.1 Microsoft Company Detail
        11.6.2 Microsoft Business Overview
        11.6.3 Microsoft Contact Center Intelligence Introduction
        11.6.4 Microsoft Revenue in Contact Center Intelligence Business (2017-2022)
        11.6.5 Microsoft Recent Development
    11.7 Nuance Communications
        11.7.1 Nuance Communications Company Detail
        11.7.2 Nuance Communications Business Overview
        11.7.3 Nuance Communications Contact Center Intelligence Introduction
        11.7.4 Nuance Communications Revenue in Contact Center Intelligence Business (2017-2022)
        11.7.5 Nuance Communications Recent Development
    11.8 Oracle
        11.8.1 Oracle Company Detail
        11.8.2 Oracle Business Overview
        11.8.3 Oracle Contact Center Intelligence Introduction
        11.8.4 Oracle Revenue in Contact Center Intelligence Business (2017-2022)
        11.8.5 Oracle Recent Development
    11.9 SAP
        11.9.1 SAP Company Detail
        11.9.2 SAP Business Overview
        11.9.3 SAP Contact Center Intelligence Introduction
        11.9.4 SAP Revenue in Contact Center Intelligence Business (2017-2022)
        11.9.5 SAP Recent Development
    11.10 Zendesk
        11.10.1 Zendesk Company Detail
        11.10.2 Zendesk Business Overview
        11.10.3 Zendesk Contact Center Intelligence Introduction
        11.10.4 Zendesk Revenue in Contact Center Intelligence Business (2017-2022)
        11.10.5 Zendesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Figures, Tables and Charts Available in Global Contact Center Intelligence Market Research Report 2022

List of Tables
    Table 1. Global Contact Center Intelligence Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Chatbot
    Table 3. Key Players of Intelligent Interactive Voice Response (IVR) System
    Table 4. Key Players of Intelligent Virtual Assistant (IVA)
    Table 5. Global Contact Center Intelligence Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 6. Global Contact Center Intelligence Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Contact Center Intelligence Market Size by Region (2017-2022) & (US$ Million)
    Table 8. Global Contact Center Intelligence Market Share by Region (2017-2022)
    Table 9. Global Contact Center Intelligence Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 10. Global Contact Center Intelligence Market Share by Region (2023-2028)
    Table 11. Contact Center Intelligence Market Trends
    Table 12. Contact Center Intelligence Market Drivers
    Table 13. Contact Center Intelligence Market Challenges
    Table 14. Contact Center Intelligence Market Restraints
    Table 15. Global Contact Center Intelligence Revenue by Players (2017-2022) & (US$ Million)
    Table 16. Global Contact Center Intelligence Market Share by Players (2017-2022)
    Table 17. Global Top Contact Center Intelligence Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Intelligence as of 2021)
    Table 18. Ranking of Global Top Contact Center Intelligence Companies by Revenue (US$ Million) in 2021
    Table 19. Global 5 Largest Players Market Share by Contact Center Intelligence Revenue (CR5 and HHI) & (2017-2022)
    Table 20. Key Players Headquarters and Area Served
    Table 21. Key Players Contact Center Intelligence Product Solution and Service
    Table 22. Date of Enter into Contact Center Intelligence Market
    Table 23. Mergers & Acquisitions, Expansion Plans
    Table 24. Global Contact Center Intelligence Market Size by Type (2017-2022) & (US$ Million)
    Table 25. Global Contact Center Intelligence Revenue Market Share by Type (2017-2022)
    Table 26. Global Contact Center Intelligence Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 27. Global Contact Center Intelligence Revenue Market Share by Type (2023-2028)
    Table 28. Global Contact Center Intelligence Market Size by Application (2017-2022) & (US$ Million)
    Table 29. Global Contact Center Intelligence Revenue Market Share by Application (2017-2022)
    Table 30. Global Contact Center Intelligence Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 31. Global Contact Center Intelligence Revenue Market Share by Application (2023-2028)
    Table 32. North America Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million)
    Table 33. North America Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million)
    Table 34. Europe Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million)
    Table 35. Europe Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million)
    Table 36. Asia-Pacific Contact Center Intelligence Market Size by Region (2017-2022) & (US$ Million)
    Table 37. Asia-Pacific Contact Center Intelligence Market Size by Region (2023-2028) & (US$ Million)
    Table 38. Latin America Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million)
    Table 39. Latin America Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million)
    Table 40. Middle East & Africa Contact Center Intelligence Market Size by Country (2017-2022) & (US$ Million)
    Table 41. Middle East & Africa Contact Center Intelligence Market Size by Country (2023-2028) & (US$ Million)
    Table 42. AWS Company Detail
    Table 43. AWS Business Overview
    Table 44. AWS Contact Center Intelligence Product
    Table 45. AWS Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 46. AWS Recent Development
    Table 47. Artificial Solutions Company Detail
    Table 48. Artificial Solutions Business Overview
    Table 49. Artificial Solutions Contact Center Intelligence Product
    Table 50. Artificial Solutions Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 51. Artificial Solutions Recent Development
    Table 52. Avaya Company Detail
    Table 53. Avaya Business Overview
    Table 54. Avaya Contact Center Intelligence Product
    Table 55. Avaya Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 56. Avaya Recent Development
    Table 57. Google Company Detail
    Table 58. Google Business Overview
    Table 59. Google Contact Center Intelligence Product
    Table 60. Google Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 61. Google Recent Development
    Table 62. IBM Company Detail
    Table 63. IBM Business Overview
    Table 64. IBM Contact Center Intelligence Product
    Table 65. IBM Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 66. IBM Recent Development
    Table 67. Microsoft Company Detail
    Table 68. Microsoft Business Overview
    Table 69. Microsoft Contact Center Intelligence Product
    Table 70. Microsoft Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 71. Microsoft Recent Development
    Table 72. Nuance Communications Company Detail
    Table 73. Nuance Communications Business Overview
    Table 74. Nuance Communications Contact Center Intelligence Product
    Table 75. Nuance Communications Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 76. Nuance Communications Recent Development
    Table 77. Oracle Company Detail
    Table 78. Oracle Business Overview
    Table 79. Oracle Contact Center Intelligence Product
    Table 80. Oracle Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 81. Oracle Recent Development
    Table 82. SAP Company Detail
    Table 83. SAP Business Overview
    Table 84. SAP Contact Center Intelligence Product
    Table 85. SAP Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 86. SAP Recent Development
    Table 87. Zendesk Company Detail
    Table 88. Zendesk Business Overview
    Table 89. Zendesk Contact Center Intelligence Product
    Table 90. Zendesk Revenue in Contact Center Intelligence Business (2017-2022) & (US$ Million)
    Table 91. Zendesk Recent Development
    Table 92. Research Programs/Design for This Report
    Table 93. Key Data Information from Secondary Sources
    Table 94. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Contact Center Intelligence Market Share by Type: 2021 VS 2028
    Figure 2. Chatbot Features
    Figure 3. Intelligent Interactive Voice Response (IVR) System Features
    Figure 4. Intelligent Virtual Assistant (IVA) Features
    Figure 5. Global Contact Center Intelligence Market Share by Application in 2021 & 2028
    Figure 6. IT & Telecom Case Studies
    Figure 7. BFSI Case Studies
    Figure 8. Government Case Studies
    Figure 9. Healthcare Case Studies
    Figure 10. Other Case Studies
    Figure 11. Contact Center Intelligence Report Years Considered
    Figure 12. Global Contact Center Intelligence Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 13. Global Contact Center Intelligence Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 14. Global Contact Center Intelligence Market Share by Region: 2021 VS 2028
    Figure 15. Global Contact Center Intelligence Market Share by Players in 2021
    Figure 16. Global Top Contact Center Intelligence Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Intelligence as of 2021)
    Figure 17. The Top 10 and 5 Players Market Share by Contact Center Intelligence Revenue in 2021
    Figure 18. North America Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. North America Contact Center Intelligence Market Share by Country (2017-2028)
    Figure 20. United States Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. Canada Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 22. Europe Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. Europe Contact Center Intelligence Market Share by Country (2017-2028)
    Figure 24. Germany Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. France Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. U.K. Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Italy Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Russia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Nordic Countries Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 30. Asia-Pacific Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Asia-Pacific Contact Center Intelligence Market Share by Region (2017-2028)
    Figure 32. China Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Japan Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. South Korea Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Southeast Asia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. India Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Australia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 38. Latin America Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Latin America Contact Center Intelligence Market Share by Country (2017-2028)
    Figure 40. Mexico Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Brazil Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 42. Middle East & Africa Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Middle East & Africa Contact Center Intelligence Market Share by Country (2017-2028)
    Figure 44. Turkey Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 45. Saudi Arabia Contact Center Intelligence Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 46. AWS Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 47. Artificial Solutions Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 48. Avaya Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 49. Google Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 50. IBM Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 51. Microsoft Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 52. Nuance Communications Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 53. Oracle Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 54. SAP Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 55. Zendesk Revenue Growth Rate in Contact Center Intelligence Business (2017-2022)
    Figure 56. Bottom-up and Top-down Approaches for This Report
    Figure 57. Data Triangulation
    Figure 58. Key Executives Interviewed